Shipping and Returns

Domestic Shipping:
 

Shipping & Delivery Policy for Products

We ship only in India and for domestic (India) buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Pethome.in  is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).pethome.in  is in no way responsible for any damage to the order while in transit to the buyer.

Shipping Charge of Rs.49 is applicable on every order.
Rs. 50  applicable  for Cash On Delivery (COD) payment method.
In India, some state governments levies the Octroi charges when the product enters the state. 
Dear Customer: COD facility is available for Order Value under INR 8000/- 
The Octroi charge is payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.

Order Cancellation

All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by pethome.in:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order.

Cancellation by Customer:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:

1.     If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same

2.     Here you have to pay shipping charges,octroi if applicable.

3.     If you received the product,it will be eligible for replacement, only in cases where there are defects found with the product.

Replacement

In order to get a defective item replaced, contact Care via Contact Us Page or call on +91-7206528293, within 07 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

Refund and Return

Definition: 'Return' is defined as the action of giving back the item purchased by the customer to the Seller/pethome on the pethome.in website. Following situations may arise:
1. Item was defective
2. Item was damaged in transit
3. Products was / were missing
4. Wrong item was received 

Return could also result in refund of money in some of the cases.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, pethome/seller shall not be entitled to anyreturn/refund.
The following RULES apply to this Policy:
1. Certain consumableitemswill not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc 
2. In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to pethome within 3 days from the time of delivery.
3. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
4. In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.
5. Refund will only be processed after a quality check of the product by experts of Pethome.

Please note that the product should be unused and should be sent back along with original box and invoice to:
Customer care
Pethome.in, A-14,Narayan singh park colony
near ramlal chowk,

 Panipat-132103
Haryana, India 
 

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque..